Are you ready to revolutionise your communications and optimise cost with Microsoft Teams? Join us for a 30 min Lunch & Learn where we provide the lunch!

Read more about Teams here.

Many organisations using Microsoft Teams for messaging, video, and phone capabilities may be surprised to find that calling features require a Microsoft 365 E5 license. Those with E1 or E3 licenses must decide between upgrading or finding a cost-effective third-party solution. In fact, 85% of Microsoft Teams voice users prefer third-party telephony partners in order to reduce cost  and improve capabilities.

A few common reasons why most search for a value-added service:

•  
• ROI: Only 8% choose Microsoft's expensive E5 license, while others pay extra for calling capabilities. The added cost often doesn't justify Microsoft's calling service.
  
  
• Diverse needs: Employees vary in their phone needs. Some require advanced features like CRM integration, but Teams falls short, especially for power users.
•  
• Reliability concerns: Teams experienced frequent outages, exceeding their annual SLA within weeks in 2023.
  
•  
• Global coverage gaps: Multinational organisations may lack calling coverage in certain countries, necessitating additional phone providers.
•  
• No Contact Centre solution: Teams lacks a Contact Centre, requiring third-party solutions.
•  
• Integration challenges: Teams may not offer essential integrations for external business apps, leading to workflow disruptions.
•  
• Limited analytics: Basic usage reporting is available, but advanced analytics require expensive PowerBI licenses and expertise.

Want to know more about how you can optimise cost with TEAMS integrations? Register now.