Latest News, Events and Resources
ai-agent-vs-chatbot-blog-featured-image
Contact Centre, Chatbot, Virtual Agent, AI

Virtual Agent vs Chatbot: Which Does Your Contact Centre Need?

Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...

30th Mar 2026
ai-contact-centre-consumer-duty-compliance-featured-image
Financial Services, AI

AI in Financial Services Contact Centres: Consumer Duty Guide

Consumer Duty has fundamentally changed the stakes for AI in financial services contact centres. Before July 2023, firms could deploy AI and measure success primarily through...

27th Mar 2026
ai-agent-vs-chatbot-fca-regulated-firms-featured-image
Virtual Agent, Financial Services, AI

AI Agent vs Chatbot: What FCA-Regulated Firms Need to Know

Fortay Connect helps UK financial services firms select and deploy the right AI technology for their contact centre - whether that is a chatbot, an AI agent, or a combination of...

25th Mar 2026
fca-compliant-ai-contact-centre-featured-image
Contact Centre, Financial Services

FCA-Compliant AI Contact Centre: What It Actually Looks Like

Fortay Connect works with UK financial services firms to design and deploy AI contact centre solutions that are built for FCA compliance from day one - not retrofitted to it. If...

23rd Mar 2026
communications-stack-cost-uk-businesses-blog-featured-image
Contact Centre, CX, AI

Is Your Comms Stack Costing You Customers? Here's the Data

Most mid-market businesses aren't running a communications stack. They're running several, bolted together over time, each added to solve a specific problem, none of them designed...

17th Mar 2026
Ashtons Legal | Cloud-First Comms & AI Adoption | Fortay
Case Studies, Zoom, Contact Centre, Contact Centre Consulting, Legal

Ashtons Legal | Cloud-First Comms & AI Adoption | Fortay

Snapshot Industry: Legal No. of users: 400+ Focus: Cloud-first communications + adoption Fortay role: Platform selection guidance + project support Outcome: Reduced legacy...

11th Mar 2026
ucaas-trends-2026-blog-featured-image
Unified Communications

UCaaS Trends 2026: Less Admin, More AI, Better Outcomes

UCaaS has quietly crossed a line.

21st Jan 2026
legal-ai-use-cases-blog-featured-image
AI Sales Analytics, AI Meeting Assistant, Legal

9 High-Impact Legal AI Use Cases for Modern Law Firms

Legal is one of the fastest-moving industries when it comes to AI adoption - and the upside is obvious: less admin, faster turnaround, and better risk control.

19th Jan 2026
zoom-customer-experience-support-certification
News, Zoom, CX

Zoom Customer Experience Support Certification: Fortay Connect Leads the UK

We’ve got something big to share.

9th Jan 2026
can-ai-make-cx-more-human-blog-featured-image
CX, AI

Can AI Make CX More Human? Emotion, Empathy & Scale

Most CX leaders deploying AI aren't worried about efficiency. They're worried about something harder to measure: whether their contact centre is starting to feel cold.

17th Sep 2025