The sales landscape is changing at an unprecedented pace, and teams need cutting-edge tools to stay ahead in terms of efficiency and growth. Enter Zoom’s Revenue Accelerator—a game-changer for sales teams. Designed as a dedicated part of the Zoom platform, it goes beyond simple communication, offering robust solutions for quality management, coaching, and training. What sets it apart is the integration of conversational intelligence tools, including transcriptions, summaries, and sentiment analysis, combined with seamless telephony and WhatsApp integration. By delivering actionable insights from meetings, calls, and emails, the Zoom Revenue Accelerator helps align sales and marketing teams, improves revenue predictability, and elevates the customer experience. With the ability to shorten deal cycles and boost productivity, it’s the ultimate tool for driving growth and ensuring your sales team stays competitive. In this blog, we’ll explore how Zoom’s Revenue Accelerator is transforming sales teams, enhancing productivity, and driving results. Zoom Revenue Accelerator – Transforming Sales Coaching In today's competitive business landscape, effective coaching can make or break a sales team’s success. With Zoom’s Revenue Accelerator, coaching is streamlined, allowing managers to monitor sales calls through real-time transcriptions, summaries, and sentiment analysis. These features provide insights into performance and help identify areas for improvement, so sales teams can sharpen their skills and close deals faster. The Zoom Revenue Accelerator doesn't just track performance—it also helps create a culture of continuous learning. Sales leaders can provide actionable feedback and coaching, improving overall productivity and fostering long-term growth. Driving Efficiency with Zoom’s End-to-End Telephony Solutions Telephony is crucial to any sales operation, and Zoom’s platform excels in this area. The Zoom Platform allows sales teams to integrate telephony with multiple providers across different regions, creating a seamless communication flow. Whether you’re in Europe, the U.S., or beyond, Zoom’s infrastructure provides end-user support, ensuring smooth operations across global teams. This flexibility is key for teams looking to expand their reach while maintaining high-quality communication. With the ability to manage calls, mobile numbers, and platforms like WhatsApp, Zoom’s telephony solution drives greater efficiency and keeps sales moving. Enhancing Quality Management with Zoom’s Sentiment Analysis Sales conversations are complex, and understanding the nuances can make the difference between closing a deal and losing it. With Zoom’s Sentiment Analysis, sales teams can capture the emotional tone of their calls and meetings. By analysing customer sentiment in real-time, the tool offers insights into how a conversation is progressing—helping sales reps adjust their approach and tactics accordingly. By integrating this AI-driven analysis into everyday workflows, businesses can increase win rates and improve their overall communication strategy. Zoom’s sentiment analysis enables smarter, more informed decision-making. Zoom’s Revenue Accelerator is more than a sales tool—it’s a comprehensive platform designed to empower sales teams with the features they need to thrive in today’s fast-paced business environment. If you are interested in transforming your sales performance and business growth get in touch.
With Meta shutting down Workplace, organisations need a reliable and effective solution to maintain employee engagement and communication standards. Workvivo by Zoom emerges as the top recommended partner for this migration, offering a seamless transition and a comprehensive suite of features to enhance your workplace experience. Boasting a user base exceeding 2 million globally, Workvivo has achieved consistent year-over-year growth of 100% over the past four years. Recognised as a leader in the 2023 Gartner Magic Quadrant for Intranet Package Solutions, Workvivo maintains exceptional satisfaction levels with a 98% CSAT rating and an impressive 97% customer retention rate. In today's article, we'll explore how Workvivo is revolutionising the workplace experience for Zoom Workplace customers. Inspire Connection Workvivo assists employees in cultivating meaningful connections, fostering a sense of belonging, and bonding over shared interests. This is especially vital in today's hybrid and remote work environments, where maintaining strong personal connections can be particularly challenging. Workvivo provides various features, including social feeds, collaboration spaces, and interest groups that help employees connect. These tools allow team members to share updates, celebrate successes, and engage in casual conversations, all of which foster a more unified and motivated workforce. Build Community Workvivo's social feed and collaboration tools facilitate easy employee connectivity, information sharing, and close collaboration, fostering seamless communication and productivity. By doing so, Workvivo helps build a stronger, more engaged community within the workplace. Employees can participate in discussions, share resources, and collaborate on projects, enhancing the sense of community and belonging. Workvivo enables public shout-outs and awards to recognise team and individual achievements. This feature is vital for boosting morale and making employees feel valued for their contributions. Peer recognition through Workvivo boosts morale and fosters a positive work environment. Employees who feel appreciated are more likely to be motivated and engaged in their work. Increase Retention Workvivo contributes to creating a thriving company culture that attracts and retains talent. A strong, positive culture is essential for employee satisfaction and retention. The platform makes the company more appealing to both new and existing employees. Its user-friendly interface and engaging features ensure that employees find it easy to integrate into the company culture and difficult to leave. 5 Reasons Meta Recommends Workvivo for Zoom Workplace Customers Market Leadership: Recognition: Workvivo is recognised as a market leader in employee experience, ranked #1 on review sites like G2 and Gartner Peer Insights. It is also positioned as a Leader in the Gartner Magic Quadrant for Intranet Packaged Solutions. Consumer-Grade and Mobile-First: User Experience: Both Meta Workplace and Workvivo prioritise a consumer-grade experience that's easy to use and loved by all, including frontline workers. Backed by Zoom, Enterprise-Ready: Technology: As a Zoom company, Workvivo benefits from cutting-edge technology that is robust, scalable, and ready to grow with organisations. Comparable Solution: Unified Platform: Like Workplace, Workvivo unifies employee communications, engagement, intranet, and listening tools into one modern app. Award-Winning Customer Service: Customer Satisfaction: Workvivo delivers exceptional customer experience with a 98% CSAT rating, ensuring seamless migration and support. Workvivo is an invaluable tool for any organisation using Zoom Workplace. Its features foster a more connected, engaged, and productive work environment, making it a top recommendation for enhancing employee experience. By adopting Workvivo, organisations can transform their workplaces, inspire connections, build community, and increase employee retention. Many customers are uncertain about the migration process, what to expect afterwards, and the associated costs. Fortay Connect can help. As accredited partners with leading global communications companies, including Zoom, we specialise in solving complex communication challenges modern businesses face. If you're interested in adding Workvivo to your Zoom, Fortay Connect can help manage that as a deployment partner. Schedule your zero-commitment migration consultation today to discover how we can support your unique business needs. Book a free migration review. Learn more about Workvivo by watching this video.
In our cutthroat corporate environment, customer experience (CX) is king. Currently, we are seeing some of the biggest disruptions to the customer service experience, with rapid digitisation, evolving customer demands, and the rise in contactless operations. With this, companies are constantly on the hunt for different ways to improve their customer service experience. CX teams have shifted their focus from acquisition to retention, recognising the long-term value of loyal customers. As consumer expectations continue to evolve, demanding greater levels of personalisation and meaningful interactions, CX teams need to meet these needs effectively to retain customers. This is where the transformative potential of Artificial Intelligence (AI), particularly generative AI, can come into play, by reshaping CX strategies and elevating the overall customer journey. The Shift Towards Retention and Personalisation Today, CX teams are coming to realise that retaining existing customers is more cost-effective than acquiring new ones. Loyal customers not only mean more stable revenue streams but also serve as brand advocates and can drive organic growth through positive word-of-mouth. However, achieving customer loyalty hinges on the ability of CX teams to deliver exceptional experiences consistently. Especially in a post-pandemic world, consumers are increasingly seeking personalised interactions tailored to their preferences, behaviours, and past interactions with the brand. In fact, 71% of consumers expect personalisation and 76% get frustrated if they do not find it. With vast amounts of customer data at businesses' feet, consumers expect businesses to anticipate their needs and promptly provide relevant solutions. This shift in perspective has brought about a greater necessity for CX teams to leverage emerging technologies like artificial intelligence (AI) to achieve this level of personalisation and continue to meet expectations. Leveraging AI for Enhanced Customer Experience AI, particularly generative AI, empowers CX teams to reimagine the customer journey by driving process reinvention and smart automation. Personalisation at Scale Personalisation is a demand from customers that clearly needs to be met, but teams have frequently struggled with delivering it on a large scale. With Generative AI, CX teams are now able to use AI algorithms to analyse vast amounts of customer data to discern patterns and preferences. By understanding individual customer preferences, CX teams can deliver more personalised experiences. Whether it's recommending products that are most suited to their specific business needs or tailoring communication after customer interactions, AI enables CX teams to build more genuine connections with customers, thereby enhancing retention rates. Efficiency and Engagement AI-driven automation streamlines repetitive tasks, freeing up CX teams to focus on high-value activities such as resolving complex issues and engaging with customers on a deeper level. This can be in the form of chatbots powered by AI, which can address customer inquiries round-the-clock, or AI-powered sentiment analysis tools which enable CX teams to gauge customer satisfaction in real time. Dialpad AI Contact Centre, a contact centre-as-a-service system, has used AI to reduce both average call handle time and the amount of time agents spend on post-call administrative work, improving productivity. Process Reinvention AI also facilitates process reinvention by identifying inefficiencies and bottlenecks within the customer journey. Through predictive analytics, CX teams can anticipate customer needs and proactively address pain points before they escalate. In the customer service journey, AI is currently most commonly used during customer conversations, suggesting a potential lack of awareness with broader use cases of AI in customer service. By making full use of AI to optimise customer journeys and processes, businesses can enhance the overall customer experience. Driving ROI The integration of AI in CX strategies yields tangible returns on investment (ROI) by increasing customer retention and lifetime value. By delivering personalised experiences, businesses can enhance customer satisfaction, reduce churn rates, and ultimately drive revenue growth. Additionally, AI-driven automation also increases operational and individual employee efficiencies, lowering costs and improving resource allocation. Dialpad AI Contact Centre has seen over 380% return on investment after implementing these AI solutions, from improved contact centre agent productivity, reduced time spent coaching agents, cost savings from reduced turnover, as well as higher revenue from avoided downtime. Amidst these evolving customer expectations, AI emerges as a game-changer for CX teams striving to enhance retention and achieve customer satisfaction through personalisation. Want to learn more about artificial intelligence and its role in the CX team's journey? book a slot for a consultation with me!
Amidst new emerging technologies and evolving customer expectations, many organisations across different industries need to adapt to stay relevant in this changing business landscape. In an effort to stay ahead and keep a competitive advantage, insurance companies need to adopt new approaches and leverage emerging trends. Let’s delve into some key trends and discuss how implementing advanced technologies can provide a competitive advantage for insurance companies as they move into 2024! AI and Improving Customer Service Experience Artificial Intelligence (AI), since its emergence, has become a game-changer, especially when it comes to enhancing customer experience. Many organisations, including insurance companies, are increasingly turning to AI-powered solutions to personalise interactions and streamline customer journeys. This is most commonly in the form of implementing AI chatbots and virtual assistants, helping insurers by providing real-time support, answering simple queries, and assisting with claims processing efficiently. With customers starting to expect personalised services and seamless customer journeys, this is becoming less of an advantage, but more a necessity to stay relevant in our digital age. To take it a step further, insurers can invest in advanced AI customer experience technology that goes beyond basic chatbots. Integrating natural language processing and machine learning algorithms allows for a more personalised and intuitive interaction between the customer and the chatbot. This not only improves customer satisfaction but also reduces response times and enhances overall operational efficiency. Omnichannel Contact Centers in the Digital Age In our digital age, contact centres have evolved from traditional call centres to omnichannel hubs of customer engagement. In 2024, the focus for insurance companies should be on creating seamless and omnichannel contact centre experiences. Customers today expect a seamless experience across various touchpoints, whether that is through mobile apps, websites, or social media. Recently, while primary customer interaction is still taking place on traditional channels such as phone calls, there is an increasing trend towards omnichannel engagement, with omnichannel interactions becoming a new norm. Omnichannel approaches ensure that customers can engage with the insurer through their preferred method, ultimately boosting Net Promoter Scores (NPS), which looks at a customer’s satisfaction with their experience. As such, insurance companies should strive to provide a consistent and integrated experience regardless of the customer's chosen channel. This is where investing in robust omnichannel solutions and AI-driven technologies can come into importance. These new solutions can empower contact centres to handle customer inquiries seamlessly across various channels, providing a unified and consistent experience. Furthermore, implementing analytics tools to track customer interactions across channels can provide valuable insights for continuous improvement. Integrating AI for Cost Savings In an era where efficiency and cost-effectiveness are paramount, AI is proving to be a valuable tool for insurance companies. AI-driven automation can increase operational efficiency, by automating routine processes, such as claims processing and underwriting; this also can significantly reduce operational costs. Insurance companies should strategically deploy AI to identify areas for automation, such as simple, repetitive tasks. This way, insurers can allocate resources more effectively and focus on more challenging tasks that require human input. Enhancing Customer Experience Through AI Beyond cost savings, AI has the potential to revolutionise the way insurers interact with their customers on all fronts, not just in customer service. Companies across industries have been leveraging AI to ensure that the entire customer journey is as optimised as possible. In a McKinsey survey, 24% of respondents mostly commonly use AI in service operations optimization. For insurance companies, this can come in the form of tailored policy recommendations, automated claims processing, and proactive communication through AI-driven channels. By harnessing data analytics and AI-driven insights, insurers can anticipate customer needs, enhance communication, and foster long-term relationships with clients. Improving Employee Productivity Improving productivity is another key tool that will help insurers in the pursuit of delivering exceptional customer experiences. These new technologies can be adopted to help insurers consolidate various engagement tools into a single application, reducing the need for agents to switch between platforms. This not only streamlines workflows but also enhances employee productivity. Furthermore, investing in employee training programs to adapt to these consolidated tools ensures that staff can leverage the technology to its full potential, contributing to improved customer service and overall operational excellence. Fortay Connect’s Solution By strategically implementing these trends, insurance companies can position themselves as industry leaders and gain a competitive advantage over competitors. Here at Fortay Connect, we aim to support businesses and organisations with vital communications services that are proven to deliver successful outcomes. To learn more about our services and how we can best support your unique business needs, reach out today or book a slot for a consultation with me!
We are thrilled to announce our proud partnership with Inty, and would like to thank them for the prestigious Agency Partner of the Year award at intY's annual partner event, CloudFest 2023. This accolade, presented to the partner with the most significant Year-over-Year growth within intY’s Agency Partner Programme, signifies Fortay Connect's exceptional achievements and dedication to excellence. Marcus Ollenbuttel, Senior Vice President of Inty Ltd stated, The Agency Partner of the Year award is given to the partner who transacts under intY’s Agency Partner Programme and achieves the largest YOY growth. Fortay Connect claimed the 2023 title at our annual partner event, CloudFest. The award is a true reflection of their hard work. Fortay Connect succeed in this model because of their deep-rooted sales and technical expertise in unified communications, their sales-driven customer acquisition strategy, and their engagement with intY as their Master Agent and the associated vendors. At Fortay Connect, we believe in fostering meaningful relationships with our partners and clients. Our collaboration with intY has not only bolstered our capabilities but has also allowed us to deliver unparalleled value. By engaging with intY and leveraging the support of associated vendors, we have been able to stay at the forefront of technological advancements and provide innovative solutions to our clients. We extend our heartfelt gratitude to intY for their continued support, and we look forward to further strengthening our partnership in the years to come. Together, we will continue to redefine industry standards, drive growth, and empower businesses through cutting-edge unified communications solutions.
Dialpad recently revealed an innovative tool referred to as 'Custom Ai Playbooks.' This tool is designed to offer real-time guidance to sales and customer service teams, assisting them during and after customer calls. Alongside this guidance, the solution incorporates AI-generated summarisation and analytics aimed at enhancing efficiency, productivity, and adherence to best practices to meet key KPIs. Custom Ai Playbooks leverage a vast pool of proprietary data, encompassing more than five billion minutes of call recordings, in addition to Dialpad's cutting-edge real-time speech recognition and generative AI capabilities. Dan O’Connell, who serves as the Chief AI & Strategy Officer at Dialpad, expressed his enthusiasm for the launch of this new AI tool, describing it as a significant step forward in the realm of practical AI. O'Connell elaborated, It’s Dialpad’s version of an AI Copilot, a conversational interface built specifically to support users with rapid decision-making. With tailored recommendations, leaders can curate sales, customer service, and recruiting processes specific to their company and customer needs. Dialpad has long been committed to democratising AI, and the introduction of Custom Ai Playbooks represents a milestone in making AI accessible to a broader audience. This AI solution is entering the market at an opportune time, as companies increasingly seek to harness the power of AI to enhance their revenue, even during challenging economic conditions. Custom Ai Playbooks can contribute to revenue growth by offering a structured framework and real-time guidance, enabling managers to make informed business decisions and identify coaching opportunities. These opportunities are identified by capturing agent and customer responses in each call, thereby enhancing agent performance and providing post-call analytics. Dialpad highlights five key benefits of Custom Ai Playbooks: Time-saving: Sales managers and supervisors can efficiently track and train representatives in real-time, allowing them to focus on other tasks and identify areas for improvement in agent skills. Reduced ramp-up time and coaching challenges: The consistent methodology and customer calling expectations streamline training and coaching efforts. Enhanced sales coaching opportunities: The solution identifies agents and reps in need of coaching, pinpointing specific aspects of their methodology that require improvement, leading to more effective conversations between managers and their teams. Improved sales rep and agent efficiency: Customised questions tailored to different stages of the sales process lead to more efficient interactions, ultimately boosting the customer pipeline and deal closures. Customisation: Custom Ai Playbooks cater to the unique needs of businesses by offering customisable playbook templates and the flexibility to add new methodologies aligned with their KPIs. Custom Ai Playbooks represents Dialpad's seventh AI product as part of its '12 Months of AI' product series, an initiative launched in April. Since its inception, this initiative has achieved record ARR growth, secured a £50 million investment in AI research and development, and introduced a series of AI products, including Ai Recap, Ai Scorecards, Ai Playbooks, Ai Coaching Hub, PII Redaction, and DialpadGPT. Earlier this month, Dialpad unveiled its latest generative AI innovations, including an auto-summarisation feature, expanded Auto-QA functionality, a new Generative AI feature within Dialpad’s Coaching Hub, along with its Ai Playbooks tool.
Register for our 30 min TEAMS webinar Microsoft Teams offers integration capabilities with various Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers to enhance its communication and collaboration features. These integrations enable organizations to leverage the power of Teams for both internal and external communication, as well as customer support and engagement. Here are some key aspects of Microsoft Teams integrations with UCaaS and CCaaS providers: Get your free whitepaper about TEAMS here. 1. UCaaS Integrations Unified Communications as a Service (UCaaS) providers typically offer a range of communication and collaboration tools, including voice, video, messaging, and conferencing. Microsoft Teams can integrate with UCaaS platforms to enhance its telephony and voice capabilities. Here's how this integration works: - Calling Plans: Microsoft Teams can be used as a full-fledged phone system by integrating with UCaaS providers' calling plans. This allows users to make and receive calls, manage voicemail, and set up call routing within Teams. - Direct Routing: Organizations can use Direct Routing to connect Microsoft Teams to their preferred telephony providers. This integration allows for seamless PSTN (Public Switched Telephone Network) connectivity within Teams. - Voice Features: UCaaS integration enhances Teams with features like call recording, interactive voice response (IVR), call analytics, and call center functionality. - Single Interface: Users can access both UCaaS and Teams features within a single interface, streamlining communication and collaboration. 2. CCaaS Integrations Contact Center as a Service (CCaaS) providers offer solutions for managing customer interactions and support. Integrating CCaaS with Teams can help organizations improve customer service and engagement. Here's how this integration works: - Omnichannel Communication: CCaaS integration allows customer support agents to handle customer inquiries via various channels, including voice, chat, email, and social media, all within the Teams interface. - Routing and Queues: Teams can be integrated with CCaaS routing and queuing systems to efficiently manage incoming customer requests and distribute them to available agents. - Access to Customer Data:Agents can access relevant customer data and information from CRM systems and databases directly within Teams, providing a more personalized customer experience. - Reporting and Analytics: CCaaS integrations provide insights and analytics on customer interactions, allowing organizations to make data-driven decisions. - Workflow Automation: Automate processes and workflows by integrating CCaaS and Teams, improving efficiency and reducing response times. - Scalability: Organizations can scale their customer support operations seamlessly by adding or removing agents as needed. Register for our 30 min TEAMS webinar UCaaS and CCaaS Providers Integrated with Teams - UCaaS Providers: Cisco Webex Calling, Zoom Phone, RingCentral, and 8x8. - CCaaS Providers: Five9, Genesys Cloud, and Twilio Flex. When integrating UCaaS and CCaaS services with Microsoft Teams, organizations should consider factors such as compatibility, scalability, and the specific communication and collaboration needs of their teams and customers. Additionally, they should consult with their chosen UCaaS and CCaaS providers for detailed integration instructions and support. Want to know more? Register here for our 30 min TEAMS lunch & learn.
Your World Recruitment, a global staffing organisation providing careers to experienced healthcare professionals worldwide, is set to better address the global healthcare staffing shortage with an all-new UCaaS solution provided by Avaya (NYSE: AVYA). Healthcare systems around the world face pressure from the pandemic and urgently need personnel to fill gaps in all areas, such as administering vaccines, helping with unexpected peaks in demand and provisioning services. As a result, specialist healthcare recruitment services like Your World Recruitment are working hard to support the front lines with a reliable supply of new talent. To aid the recovery of the global healthcare staff supply chain, Your Word Recruitment is rolling out Avaya Cloud Office™ by RingCentral®, an agile, flexible and scalable communications solution delivered by Fortay Connect, an Avaya ecosystem partner and expert in customer experience and unified communications. The solution is set to support both the immediate needs and long-term growth of Your Word Recruitment. “As a business, we need to ensure that our recruiters can do their job properly, which means dialling speed, call reliability and remote capability,” said Simon Knox, IT Director, Your World Recruitment. Avaya Cloud Office was selected for its ability to deliver a flawless real-time telephony experience for recruiters and candidates from anywhere in the world, as well as support future expansion. The 280-user, all-in-one cloud communication solution is scheduled to go live by the end of 2021. The global nature of the business was also a key factor in the selection of Avaya Cloud Office. Addressing a global healthcare talent pool with a globally dispersed workforce of recruiters, Your World Recruitment delivers its IT services over VDI to support the secure delivery of apps and desktops. This means that real time communications must also work in the VDI environment. “We wanted softphones for easier homeworking and COVID stay-at-home rules accelerated this move, but our first cloud communications partner, couldn’t support telephony seamlessly within our VDI and its desktop and mobile app required different profiles,” explained Knox. “The issue was that there was a delay – and in recruitment any kind of a delay is too long. Avaya Cloud Office works and does what we need it to do, which is to integrate seamlessly with our VDI environment so that our real time telephony is a seamless and effortless experience for our recruiters. It was also commercially more attractive for us. Steve Joyner, Vice President – UK & Ireland, Avaya, added, “The employee experience is just as vital as the customer experience. In the healthcare industry, both are under pressure right now and so, more than ever, communications experiences need to be effortless. This means being unaware of the layers of technology integration that might be going on behind the scenes so everyone can get on with doing their job well. Avaya customers are empowered to provide their employees with everything they want before they ask for it and before they even know they need it as that is the basis for the great customer engagement and the best experiences.” About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com. About Your World Healthcare Established in 2005, Your World Healthcare is a global healthcare recruitment agency, placing a wide range of healthcare professionals from all medical sectors including Nursing, Doctors, Allied Health Professionals (AHP), Health Science Services (HSS) and Non-Medical Non-Clinical to public and private sector healthcare settings in the UK and Ireland. In the UK, Your World is a recognized Crown Commercial Service supplier as well as being accredited with HealthTrust Europe, the Collaborative Procurement Partnership, NHS Wales Shared Services Partnership and NHS Scotland. Your World Healthcare also has multiple extensive private contracts in place for the supply of nurses throughout the United Kingdom.
RingCentral the only UC & CC Leader When - Tuesday 4th April, 12-12:30pm Where - Virtual As of January 2023 RingCentral is now the only outright market leader providing both Unified Communications and Contact Centre. Spending more than $300 million on R&D in 2022, their solutions are constantly being developed to remain best of breed. The RingCentral UcaaS platform now has over 3,500,000 paid users globally with many of them using the CCaaS solution in combination. Hardly surprising when RingCentral has been the UC & CC market leader for almost a decade. RingCentral can seamlessly replace legacy solutions such as Mitel and Avaya, and can introduce advanced capabilities to enhance the way you engage with customers and colleagues. Join this interactive session to learn how using RingCentral will be an enabler for increased flexibility and productivity of your colleagues, and a maximised customer journey.
3rd Feb, 2023: Fortay Connect is pleased to announce that they are recognised as a RingCentral Reach Gold Partner. As a Gold Partner, Fortay represents the Top 1% of RingCentral's Global channel partners and are best equipped to help European organisations use RingCentral to create an enterprise-grade communication platform. As a RingCentral ReachTM Gold Partner, Fortay Connect is recognised as one of the partners most familiar with RingCentral’s industry-leading UCaaS and CCaaS products.That means when it comes to helping move your communications to the cloud, our consultants and engineers have the expertise, experience, and relationships to ensure a seamless transition. With our long track record of success with RingCentral, we know how to design the perfect cloud solution for your needs. RingCentral Gold Partner Requirements Gold Partner status recognises the top 1% of RingCentral Partners globally, owed to the significance of their knowledge, expertise and impact on customers who want to move their communications to the cloud. Gold Partners have the experience to design the perfect solution for customer needs. Benefits of Selecting RingCentral RingCentral MVP is a full-featured cloud communications solution offering all of the integrated capabilities of team messaging, meetings, and contact center to address the challenges of today’s business environment. Some of the many benefits include; Unifies communications across your company Simplifies multi-location management Flexes when your business flexes Connects mobile and remote workers Instant access to the latest features Greater control RingCentral MVP offers the perfect way to move all of your communications and collaboration systems into the modern world. It unifies voice, fax, text, video conferencing, and audio conferencing into a single network. Our team is available immediately to help your organisation with any RingCentral queries or migrations.
