Your World Recruitment, a global staffing organisation providing careers to experienced healthcare professionals worldwide, is set to better address the global healthcare staffing shortage with an all-new UCaaS solution provided by Avaya (NYSE: AVYA). Healthcare systems around the world face pressure from the pandemic and urgently need personnel to fill gaps in all areas, such as administering vaccines, helping with unexpected peaks in demand and provisioning services. As a result, specialist healthcare recruitment services like Your World Recruitment are working hard to support the front lines with a reliable supply of new talent. To aid the recovery of the global healthcare staff supply chain, Your Word Recruitment is rolling out Avaya Cloud Office™ by RingCentral®, an agile, flexible and scalable communications solution delivered by Fortay Connect, an Avaya ecosystem partner and expert in customer experience and unified communications. The solution is set to support both the immediate needs and long-term growth of Your Word Recruitment. “As a business, we need to ensure that our recruiters can do their job properly, which means dialling speed, call reliability and remote capability,” said Simon Knox, IT Director, Your World Recruitment. Avaya Cloud Office was selected for its ability to deliver a flawless real-time telephony experience for recruiters and candidates from anywhere in the world, as well as support future expansion. The 280-user, all-in-one cloud communication solution is scheduled to go live by the end of 2021. The global nature of the business was also a key factor in the selection of Avaya Cloud Office. Addressing a global healthcare talent pool with a globally dispersed workforce of recruiters, Your World Recruitment delivers its IT services over VDI to support the secure delivery of apps and desktops. This means that real time communications must also work in the VDI environment. “We wanted softphones for easier homeworking and COVID stay-at-home rules accelerated this move, but our first cloud communications partner, couldn’t support telephony seamlessly within our VDI and its desktop and mobile app required different profiles,” explained Knox. “The issue was that there was a delay – and in recruitment any kind of a delay is too long. Avaya Cloud Office works and does what we need it to do, which is to integrate seamlessly with our VDI environment so that our real time telephony is a seamless and effortless experience for our recruiters. It was also commercially more attractive for us. Steve Joyner, Vice President – UK & Ireland, Avaya, added, “The employee experience is just as vital as the customer experience. In the healthcare industry, both are under pressure right now and so, more than ever, communications experiences need to be effortless. This means being unaware of the layers of technology integration that might be going on behind the scenes so everyone can get on with doing their job well. Avaya customers are empowered to provide their employees with everything they want before they ask for it and before they even know they need it as that is the basis for the great customer engagement and the best experiences.” About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com. About Your World Healthcare Established in 2005, Your World Healthcare is a global healthcare recruitment agency, placing a wide range of healthcare professionals from all medical sectors including Nursing, Doctors, Allied Health Professionals (AHP), Health Science Services (HSS) and Non-Medical Non-Clinical to public and private sector healthcare settings in the UK and Ireland. In the UK, Your World is a recognized Crown Commercial Service supplier as well as being accredited with HealthTrust Europe, the Collaborative Procurement Partnership, NHS Wales Shared Services Partnership and NHS Scotland. Your World Healthcare also has multiple extensive private contracts in place for the supply of nurses throughout the United Kingdom.
Maximise your IP Office investment with Avaya Cloud Office RingCentral and Avaya introduce Avaya Cloud Office, a Unified Communications (UCaaS) platform with Avaya phones, services and migration capabilities. Providing customers with next-gen, cloud communications capabilities including high reliability, security, functionality, and broad enterprise app integrations. Exciting news, but what does this really mean for your business and your IP Office investment? Join our 30 minute lunch to learn about; The most advanced features in the market, such as Video, Chat, Collaboration, along with Calling and more A seamless, stress-free migration path Existing Avaya phone integrations with zero touch provisioning Exclusive migration incentives for IP office customers 200+ ready-to-use integrations with business cloud apps, including Microsoft Office 365, Salesforce, ServiceNow, Zendesk and Google Workspace. Register today and leave with an understanding of how to maximise your investments and mitigate technology depreciation while increasing end-user value and productivity. Lunch is on us - all attendees will receive a £15 JustEat voucher! Time; 12:30-1pm Date; Tuesday 15th November Location; Virtual
RingCentral became Mitel’s exclusive UCaaS partner, providing customers with a next-gen, cloud communications platform with high reliability and security, functionality, and broad enterprise app integrations. Exciting news, but what does this really mean for your business and your Mitel investment? Join our 30 minute lunch to learn about; A seamless, stress-free migration Mitel & RingCentral phone integrations with zero touch provisioning Advanced calling features Exclusive migration incentives forMiCloud Connect, SKY, MiCloud Flex, MiCloud Office, or MiCloud Business customers. Register today and leave with an understanding of how to maximise your investments and mitigate technology depreciation while increasing end-user value and productivity. Lunch is on us - all attendees will receive a £15 JustEat voucher! Time; 12:30-1pm Date; Thursday 22nd September Location; Virtual
Looking for a solution that will enable your people to work securely, effectively and efficiently from any device, any where, any time? Avaya Cloud Office (ACO) is built for the anywhere worker. Whether you’re at home, the office or travelling, Avaya helps your business stay connected. With Avaya Cloud Office you get everything you need in one app to enable your users including; Video meetings: HD quality audio and video conferencing Messaging: Team messaging that’s perfect for collaboration. Phone: A robust and reliable business phone system with a 99.999% SLA. Plus carrier-grade infrastructure working day and night to keep you online, all the time. That means secure and reliable communications—wherever work finds you. Join us to discover how to make remote work effortless and enjoy an exclusive 1-hour virtual beer and cheese tasting master class, with all products delivered directly to your door. Agenda 4-4:30pm - How to work securely, effectively and efficiently from anywhere 4:30-5:30pm - Beer and cheese tasting masterclass Date Thursday, 14th July 2022 Location Virtual This event is in the past, please register to be notified of upcoming events!
We’re proud to announce that we have been awarded Avaya Cloud Office’s Certified Delivery Partner accreditation. This accreditation in addition to our RingCentral accreditation and enables us to extend our Professional Services offering for our customers across both platforms. The program was created to provide customers with a top-tier class of care that includes; Technical design Implementation Network configuration Integrations Monitoring services Training Fortay Connect's professional services currently covers the UK and EMEA in delivering technology solutions. As the consumption of UcaaS continues to excellerate, Fortay Connect can help our customers in moving to the cloud with our expert professional services team. We have become an extension of the Avaya Professional Services team and work diligently to ensure customers are fully leveraging their business communications solutions. The Professional Services team is a specially crafted team of engineers with technical knowledge and deep-dive expertise that rivals our competitors. Contact Fortay Connect for your projects or simply for some advice, our professional services team is here to help our customers succeed.
You're invited to an exclusive PalmerSport Race Day in partnership with RingCentral and Avaya Cloud Office on Thursday 11th November. PalmerSport is a totally unique motorsport experience without limits, where you will enjoy superb hospitality and driving time in some of the most thrilling cars. Including a Palmer JP-LM and a Formula 3000. You will be encouraged to push yourself – and the machinery – and see if you have what it takes to win a trophy! Register below to secure your space.* Itinerary 07:45 Hospitality suite opens 08:00 Registration and breakfast 08:30 Event briefing The lowdown on the morning’s activities and how best to do them. 09:00 Driving commences – Go, Go, Go! Drivers meet their instructors and take to the track in the first of five vehicles 12:00 Lunch and prizegiving. A two course table-served lunch, with trophies presented to the fastest drivers. 13:00 Guests can depart When Thursday 11th November 8am-1pm Where PalmerSport, Bedford, MK44 2YP *Terms and Conditions apply - Must be at least 18 years old to enter. Entrants enter on behalf of the employer and must have authority from the employer to attend. Offer is non-transferable and limited to 10 qualifying participants. To qualify the participants organisation must have over 100 employees, participants must use corporate credentials for registration and participate in a call to discuss UCaaS with Fortay Connect.
Garden Court Chambers Founded in 1974, Garden Court Chambers is the largest barristers’ chambers in London with leading barristers and expert QCs providing legal advice and services to solicitors, members of the public and organisations around the world. In England and Wales, New Zealand, Australia, India, Pakistan, Sri Lanka and Hong Kong, barristers are self-employed solo practitioners who, to reduce costs, share physical premises – called chambers – including conference rooms, ITC infrastructure and administrative staff. Reliable communications are critical to a barristers’ chambers – if the phones aren’t ringing, then work is not coming in or progressing. When Garden Court Chambers needed to update its communications infrastructure, it had to be done fast, without losing any direct dial-in numbers (DDI) and the technology solution had to provide its barristers with easy-to-use calling, messaging, meeting, always-on continuous collaboration, and more, with no hidden costs. Challenges: On-prem system required receptionist to be on-site to provide directory access and work switchboard Limited video licences, with staff required to set-up calls, resulted in requests for expensive alternatives Arduous call forwarding from within system and only possible to one remote device Barristers had to contact reception to find a number for a colleague, partner, or client limited support for flexible remote working Value Created: One DDI to reach barristers on any device, anywhere. Calls, chat, meetings, collaboration on just one app Workstream collaboration keeps all group comms and sharing of even large files in one place Workstream groups can include members from outside the organisation and abroad Ease of use for staff, and barristers able to manage own contact preferences Ability to assess sound and video quality with analytics to identify causes and fixes No hidden costs, just granular and transparent pricing with great support. Experiences Matters: Experiences matter when seeking legal help and advice, and the experience of the legal team providing that help and advice matters also. Garden Court Chambers was using a legacy on-premise phone system with direct dial hard phones on each barrister’s desk with calls transferred through the switchboard. This was a limited way of working. It meant a receptionist had to be on-site to manage the switchboard and, with only a few licenses available, video conferences had to be set-up by dedicated staff. Barristers were unable to move quickly to fulfil their own business needs – to find a phone number they had to call reception, and requests for expensive access to alternative video conferencing apps were increasing rapidly. In addition, although it was usual for barristers working away from the chambers to provide clients with their mobile numbers, transferring calls between mobiles was arduous and call-forwarding from a desk phone to a mobile number could only be done by the IT admin logging into the phone system. These limitations meant Garden Court Chambers was already looking at how to enable work-from-anywhere communications and collaboration when the pandemic hit and then, with all barristers and staff required to work from home, finding a solution became an imperative. In addition to the new technology solution providing easy-to-use calling, messaging, meeting, always-on continuous collaboration and more, it was critical for the transition to happen within a specific timeframe to minimise disruption and fit around workload – only one month – and that no DDIs or working days were lost in the process Dan Bunce, IT Systems Project Manager for Garden Court Chambers, puts it this way: “Communications are critical to a barristers’ chambers. If the phones aren’t ringing, then work isn’t coming in and cases aren’t being progressed Digital Workplace: Because experiences matter, Garden Court Chambers needed to provide its barristers with the best communications experience possible. This meant moving away from the old way of working where separate on-premise tools were used to connect, communicate and collaborate, to a new world of work where cloud-based solutions support cooperation between people in different locations and time-zone. “Barristers must be available all hours of the day and all days of the week, so they need a digital workplace with no departmental silos, always-on access to information from any location, at any time, and persistent team-enabled workstream collaboration for a true client- and legal team-centric experience. This meant the cloud,” says Dan Bunce. Dan had a shopping list of challenges that he wanted to address and looked at several cloud-based communication solutions. He wanted a single technology and service provider, as his previous experience of having different providers separately responsible for lines and phone system had been poor. “When things go wrong, they each blame the other,” he says. As IT Systems Project Manager, Dan wanted a UCaaS cloud-based solution for its resiliency, automatic updates and the simplicity of an all-in-one application that runs on any platform and does calling, messaging, meeting, and more. “With cloud-based comms, there are fewer points of failure as someone, somewhere, will have an internet connection and be able to take calls. Previously if we had an outage, we lost calls which is a major problem for barristers,” explains Dan. “Another benefit of having a cloud-communications system is that its technology is always current thanks to automatic updates. This is important, as I’ve had problems in the past keeping firmware up-to-date.” One Predictable Bill: Knowing time was of the essence, Fortay Connect moved quickly to arrange a demo and ensure that if Garden Court Chambers went with Avaya Cloud Office, all the stakeholders could move quickly to ensure migration and installation would happen within the month allowed to ensure no loss of business. In addition to its ability to deliver a world-class all-in-one cloud communications solution, the chambers chose Avaya Cloud Office because it provides call analytics, straightforward billing and is easy-to-use. At first, staff trialled some integrated apps from more familiar tools but soon found they didn’t need them – saving the additional cost – as the native platform is so intuitive and easy to use. “With Avaya Cloud Office, barristers get one number for calls, chat, video meetings, file sharing and collaboration and it reaches them wherever they are, on any device they are using. They can easily manage their own preferences for call forwarding, availability, presence, messaging, and video meetings,” says Dan Bunce. “In addition to all this, I am particularly pleased to have some analytic ability, allowing me to assess call quality and drill down to discover why video or sound might be poor, so it can be fixed,” he says. “A final deciding factor in the choice of Avaya Cloud Office was that the other solutions I looked at had hidden factors in the pricing, such as call tariffs or monthly hardware costs. Avaya’s pricing was transparent and granular, with a single predictable monthly bill, which makes a lot of difference.” Winning Communications: In less than a month, and a couple of days ahead of deadline, the installation team from Avaya and Fortay Connect performed a seamless transition to Avaya Cloud Office. The speed of deployment was crucial in protecting Garden Court Chambers as, if any DDI numbers had been lost or working days missed, its barristers would have lost business. “Everything happened when it should,” says Dan Bunce. “Cloud enabled the fast migration, which protected the business, and everything was done when it needed to be done. Since installation, we have been well looked after by Avaya and the support team.” Through the Avaya OneCloud UCaaS platform, Garden Court Chambers is delivering a massive experience improvement for the barristers, staff, and barristers’ clients. This is because Avaya Cloud Office is an always-on digital workplace enabling barristers and staff to work from anywhere at any time in a collaborative, workstream environment. Previously, the legal team working on a case had to create file-sharing links to be circulated via email. Now everything relevant to a case can be securely shared within a dedicated and persistent Avaya Cloud Office group – even with stakeholders outside of the chambers or overseas – eliminating the need to search through emails or the chance of missing downloads. Dan concludes, “The new platform has been revelatory. Not only does it answer all of the needs we outlined, it also provides a single supplier of connectivity and platform, and it is enabling entirely new ways of collaboration. This in turn is reducing the amount of time and work involved in each case, accelerating timeframes and the amount our barristers can get done every day.” Furthermore, the single number that reaches each barrister for calls, chat, video meetings, file sharing and collaboration can be managed by themselves. They choose how they can be reached and when, allowing them to be fully connected to the people and information they need, no matter where they are, what device they have with them, or what network they’re connected to. Future-Proofed: With barristers now able to manage their own call preferences, Garden Court Chambers hopes that over time there will be fewer calls into reception needing to be forwarded on. However, with Avaya Cloud Office, receptionists are also empowered to work remotely and are assisted by the ‘presence’ feature, which indicates which barristers are available to take a call or not, saving time and improving the client, receptionist, and barrister experience. In future, Garden Court Chambers is considering moving towards a hot-desking office model and may even move building. The transition to cloud-based unified communications means that if either of these plans moves ahead, Garden Court Chambers will not lose capital investment in hard phones that are tied to specific desks and any physical move to new premises will be easy from a communications point of view.
