Register for our 30 min TEAMS webinar Microsoft Teams offers integration capabilities with various Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers to enhance its communication and collaboration features. These integrations enable organizations to leverage the power of Teams for both internal and external communication, as well as customer support and engagement. Here are some key aspects of Microsoft Teams integrations with UCaaS and CCaaS providers: Get your free whitepaper about TEAMS here. 1. UCaaS Integrations Unified Communications as a Service (UCaaS) providers typically offer a range of communication and collaboration tools, including voice, video, messaging, and conferencing. Microsoft Teams can integrate with UCaaS platforms to enhance its telephony and voice capabilities. Here's how this integration works: - Calling Plans: Microsoft Teams can be used as a full-fledged phone system by integrating with UCaaS providers' calling plans. This allows users to make and receive calls, manage voicemail, and set up call routing within Teams. - Direct Routing: Organizations can use Direct Routing to connect Microsoft Teams to their preferred telephony providers. This integration allows for seamless PSTN (Public Switched Telephone Network) connectivity within Teams. - Voice Features: UCaaS integration enhances Teams with features like call recording, interactive voice response (IVR), call analytics, and call center functionality. - Single Interface: Users can access both UCaaS and Teams features within a single interface, streamlining communication and collaboration. 2. CCaaS Integrations Contact Center as a Service (CCaaS) providers offer solutions for managing customer interactions and support. Integrating CCaaS with Teams can help organizations improve customer service and engagement. Here's how this integration works: - Omnichannel Communication: CCaaS integration allows customer support agents to handle customer inquiries via various channels, including voice, chat, email, and social media, all within the Teams interface. - Routing and Queues: Teams can be integrated with CCaaS routing and queuing systems to efficiently manage incoming customer requests and distribute them to available agents. - Access to Customer Data:Agents can access relevant customer data and information from CRM systems and databases directly within Teams, providing a more personalized customer experience. - Reporting and Analytics: CCaaS integrations provide insights and analytics on customer interactions, allowing organizations to make data-driven decisions. - Workflow Automation: Automate processes and workflows by integrating CCaaS and Teams, improving efficiency and reducing response times. - Scalability: Organizations can scale their customer support operations seamlessly by adding or removing agents as needed. Register for our 30 min TEAMS webinar UCaaS and CCaaS Providers Integrated with Teams - UCaaS Providers: Cisco Webex Calling, Zoom Phone, RingCentral, and 8x8. - CCaaS Providers: Five9, Genesys Cloud, and Twilio Flex. When integrating UCaaS and CCaaS services with Microsoft Teams, organizations should consider factors such as compatibility, scalability, and the specific communication and collaboration needs of their teams and customers. Additionally, they should consult with their chosen UCaaS and CCaaS providers for detailed integration instructions and support. Want to know more? Register here for our 30 min TEAMS lunch & learn.
Exclusive horse racing experience at Aintree. You're invited to an exclusive horse racing experience in partnership with GoToConnect and Fortay Connect, at the famous Aintree race track. Enjoy the thrilling view of all horse racing action on Thursday 7th April in an executive box. Our hospitality package will include: Access to Grandstand Executive box with champagne reception four-course meal Afternoon tea and complimentary bar. This is an exclusive, invitation-only offer. Seats are limited. And they will be awarded on a first-come, first-serve basis. Itinerary: 11:00 - Gates and Hospitality Opens 12:00 - Four course lunch 13:45 - First Race 17:15 - Last Race 18:30 - Bar Closes Date: 7th April 2022
You are invited to one of the fiercest rivalries in international rugby when Wales travel to Twickenham Stadium to face England in the 2022 Guinness Six Nations Will Wales take the 2022 title? Join Fortay & GoToConnect to watch this nail biting match and enjoy some superb hospitality, where you will enjoy; • A champagne Reception • Complimentary bar 3 hours pre-match and 90 minutes post match • Four Course Pre Match Meal • Pre match insight and build up from previous International players Date; 26th February 2022 Location; Pre Match hospitality at The Stoop - (Harlequin’s ground – 5 minutes walk away from Twickenham’s ground) Match and seat in Twickenham Stadium Kick Off; 16:45 (hospitality suite opens 3 hours before) This is an exclusive event with very limited capacity. Ts&Cs apply.* *Must be at least 18 years old to enter. Entrants enter on behalf of the employer and must have authority from the employer to attend. Offer is non-transferable and limited to qualifying participants. To qualify participants must use corporate credentials for registration and participate in a call to discuss UCaaS with Fortay Connect and GoToConnect.
EXCLUSIVE FORTAY CONNECT & LOGMEIN EVENT Thursday 8th July 4pm (UK) You are invited to an exclusive GoToConnect Virtual Wine-Tasting Event. Now more than ever business communications and collaboration have been paramount for employees to feel connected to their customers and teams. GoToConnect removes the complications of legacy processes and costs associated to traditional VoIP phone systems, meaning your users can collaborate effectively across any channel, from any location, on any device. With over 100 features GoToConnect enables agile working from one single platform, in order to support your business with unified communications. Join us to learn how your business can access these benefits of GoToConnect: Work from anywhere Reduced costs Scalability Future-proof technology App Integrations In addition to learning about all the benefits of GoToConnect, you will also enjoy a 1-hour virtual wine and cheese tasting masterclass, hosted by an industry expert with all products gifted to you at home.
However you work with Teams, GoToConnect works for you Deploying an Office strategy doesn’t have to be complicated. With solutions ranging from free plugins to fully-integrated, direct-routing cloud telephony, choose GoTo to get the most out of your Teams investment. Whether you need to add phone capabilities to a limited audience or roll out global cloud telephony, we have the perfect fit for your organisation. Download the pdf here
ESI Technologies Established in 1919, ESI Technologies is a leading supplier of process equipment and engineering solutions for the biotech, pharmaceutical, chemical, food and energy industries in Ireland, UK and Benelux. It has plants in Cork and Cwmbran. www.esitechgroup.com Challenges With pharmaceutical and biotech industries in Ireland growing strongly, and customers expecting greater speed and efficiency from suppliers, ESI Technologies was keen to increase the flexibility and responsiveness of its systems. Alan Venner, IT Business Unit Leader at ESI Technologies, says: “Customers were increasingly using multiple online and mobile communication channels to contact us, and our existing hard-wired PBX phone system seemed inflexible and restrictive by comparison.” As part of a wider upgrade to its computer systems, which included switching to cloud-based platforms, ESI Technologies decided to review its phone system and explore VoIP options. Alan explains: “Everything was up for grabs from an IT perspective. We looked at what sister companies were doing within the group and explored a number of suppliers. We knew about LogMeIn because we were already using GoToMeeting, so we set up a call to find out more about its cloud-based phone system, GoToConnect.” Solution Following an initial proposal, LogMeIn introduced ESI Technologies to its local specialist unified communications and collaboration partner, Fortay Connect. Mark Taylor from Fortay Connect says: “We matched the requirements and use cases of ESI Technology to the capabilities of GoToConnect. The company’s call requirements were quite straightforward, but we were able to use the infinite flexibility of GoToConnect to create a bespoke set-up for their needs.” Alan adds: “We purchased 76 GoToConnect seats for our users in Ireland and Wales. The system was easy to set up and the onboarding ran smoothly, thanks to excellent planning and regular communication from the project team.” Results Alan says: “The flexibility and customisation we now have at our fingertips is light years ahead of anything we had before. GoToConnect has really enhanced our capabilities, with features such as call groups, forwarding, caller ID and auto-attendant services.” Customers calling ESI Technologies now have many more options than simply leaving a voicemail. Calls not answered immediately are automatically forwarded to standby receptionists or mobile phones, enabling staff to receive and make calls wherever they are. These flexible call-routing capabilities have almost eliminated the problem of unanswered calls for ESI Technologies. All customer-facing product specialists now have the GoToConnect app on their mobiles, so they can always keep in touch with customers. Alan adds: “When a customer has gone to the effort of calling us, rather than using emails or messaging, we want to ensure they’re able to speak to somebody. GoToConnect allows us to provide that personal interaction almost every time. It gives us much greater flexibility by enabling our people to stay connected and work seamlessly from anywhere. Testimonial LogMeIn offered the prestige, the reputation and the expertise we were looking for. We like to build partnerships with our suppliers, and LogMeIn aligned with that approach and had the technological back-up to support our long-term requirements
Paragon Law Paragon Law is a niche immigration law firm, with specializations in corporate, personal immigration and asylum and human rights. Founded in the UK in 2003, the firm is based in Nottingham, UK but with a global client base and with associate offices in the US and Nigeria. www.paragonlaw.co.uk Challenge The Paragon Law strategy is to be an agile law firm. When Covid-19 hit, the company had to fast-track its plans to implement remote working. The company had always used a traditional office phone system, which meant phones had to be diverted to mobiles when staff worked from home. The system could only facilitate basic conference calls and had no capability for video calls or sharing documents. Group CEO, Thal Vasishta, says: “We recognized that the physical office could be a thing of the past. But in our business, it’s important to have face-to-face conversations with clients, who may be vulnerable or in difficult situations. Security is also very important, and we were concerned about the risks of using some of the freely available video-calling software.” Solution Paragon Law needed an integrated videoconferencing and phone system and Fortay Connect were able to arrange a discovery session with Paragon Law to demonstrate how GoTo could solve its problems. Mark says: “Just two days later, Thal placed the order. He said the decision was easy because GoTo was simply the best system he’d found. That’s also why we, as a communications technology specialist, choose to partner with LogMeIn, because we’re confident in offering GoTo products to our clients.” To meet Paragon Law’s pressing need for an online meeting system, LogMeIn set up GoToMeeting within days. GoToConnect, the unified, cloud-based phone solution, was active within a month. The set-up time for GoToConnect is dictated by the process of transferring phone numbers, which is Ofcom-regulated and takes around 30 days. Because GoTo is a cloud-based, SaaS solution, Paragon Law now has a single, monthly per-user fee to pay for its phone and meeting systems, instead of the usual capital costs and variable call and add-on charges of a traditional phone system. The monthly fee includes the phone system, videoconferencing, phone calls, all support, maintenance and software updates. Results Thal says: “Implementing GoToMeeting and GoToConnect had an immediate impact on our business. It meant our teams could work from anywhere, using any device. Videoconferencing is integrated into the software, so it’s easy for multiple people to connect at any time, wherever they are. And, importantly for us, there is complete end-to-end security. We have total flexibility when it comes to calling locally or internationally too, because the system is cloud-based rather than on-site.” Paragon Law was also able to switch to delivering customer seminars via videoconference, using GoToMeeting. It is now looking to adopt GoToWebinar, to take the professionalism of its webinars to the next level. Testimonial We had a detailed look at all the phone and video-calling systems available and GoTo was the best by a country mile. It’s had a huge impact on the way we collaborate as a team and the service we can offer to clients. It means that when we think about growth now, we don’t have to think in terms of larger offices, since all our people can work and connect easily from anywhere.
