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If you’re a CX leader who’s already waded through a sea of “customer-first” articles, you know the theory. But let’s be honest: most advice is either too generic or too focused on...

Customer retention is the cornerstone of any successful business. It’s not just about keeping customers—it’s about building loyalty, increasing lifetime value, and turning...

As businesses rapidly adapt to the fast-paced demands of the digital era, unified communications (UC) has emerged as a cornerstone of modern work environments. By integrating...

In today’s fast-paced, customer-centric world, businesses are constantly seeking ways to enhance productivity while delivering exceptional customer experiences. Customer...

Meeting customer demands and exceeding expectations have become crucial to staying competitive. Contact Centre and CX leaders often face the same challenge: How can we...

If you’re a Customer Service Director, CX Director, or Call Centre Manager, you know how crucial it is to keep your customers happy. With the right CX tools, you can streamline...

Workplaces are transforming at an unprecedented pace. Organisations are recognising that effective internal communication and strong employee engagement are not just...

We're thrilled to announce that Fortay Connect has achieved a groundbreaking milestone: we are a Zoom Platinum Partner! Fortay Connect became only the second partner in the UK to...

In today’s customer-centric and digital world, businesses must prioritise seamless customer communication to build trust and loyalty. Traditional contact centre models often fail...

Choosing the right Unified Communication (UC) provider can significantly impact your business operations. With the right provider, you can enhance collaboration, streamline...