We only partner with leaders in unified communications

RingCentral

 
RingCentral is a leading communications and contact centre solution appearing in the Gartner Magic Quadrant 7 years running. With over 400,000 customers and millions of users, it is a truly global player perfect for international organisations.

The biggest advantage of RingCentral is that it is so simple. Its straightforward approach to voice (VoIP) easily sets-up features and services including video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers very flexible plans available on a monthly, per user subscription basis.

For smaller businesses, RingCentral provides a platform for organisations that need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and even fax. 

For larger offices, RingCentral supports inter-office communication as well as all-in-one phone, video conferencing, and team messaging. Team collaboration is easy with file sharing and task assignments plus scheduling, online meetings (video conferencing, screen-sharing) and outbound contact center with omnichannel routing and social channel engagement. 

We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences

Our Services

 
We support professional businesses with vital services that are proven to deliver successful outcomes and ensure the investment made in unified communications is fully optimised.

Advisory Sevices

 

Advisory Service

 

Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements. 

 

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Vendor Selection-2

 

Vendor Selection

 

Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution. 

 

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Deployment Services

 

Deployment Service

 

Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.

 

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Support Service

 

Support Service

 

A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.

 

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