We only partner with leaders in unified communications

Zoom

 
You may be forgiven for thinking that Zoom is just about video conferencing but they have some of the most advanced collaboration technologies available for businesses that care about service and value. In fact, their Zoom Phone service has over 4 million users and it is just as friendly as their conferencing.

Built on Zoom's platform, Zoom's full-featured cloud phone brings together all business communication and collaboration into a single system. It is available in the UK and for those with international offices in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Zoom Phone also integrates beautifully with Microsoft Teams, Slack and other leading collaboration platforms. Zoom’s pioneering contact centre solution puts video right at the heart of your customer experience strategy. 

If you want to consider what Zoom could do for your organisation, we have access to their amazing experience centre in London, so if you want to see the future of communications, we would love to take you.

We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences

Our Services

 
We support professional businesses with vital services that are proven to deliver successful outcomes and ensure the investment made in unified communications is fully optimised.

Advisory Sevices

 

Advisory Service

 

Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements. 

 

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Vendor Selection-2

 

Vendor Selection

 

Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution. 

 

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Deployment Services

 

Deployment Service

 

Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.

 

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Support Service

 

Support Service

 

A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.

 

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