Our Services

Expert Unified Communications Deployment & Implementation Service


The initial deployment and implementation of a new Unified communication (UC) service is a critical success factor and as core to your business as CRM or ERP.

 

 

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Deployment is fully project managed from ensuring all hardware is delivered on-time to applications running with the latest software update. Staged transition is always adopted in order to reduce ‘downtime’ to a minimum and avoid rip/replace disruption.

UC will deeply embed into your ways of working, so the primary objective for any integration project is to ensure all communications services are efficient and fully accessible to employees and that customers have a seamless experience 

Key focus is given to interoperability throughout the implementation: many of the benefits of UC relies on its flexibility alongside the ability to integrate with other enterprise systems. In some cases, it may be necessary to lock-out some application integrations or troublesome features to ensure a seamless experience for staff and ease of management for IT. 

What you'll get:
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Effective deployment and integration of the UC and/or contact centre solution solution.
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Full integration with existing systems using APIs and bespoke connectors.
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Service mapping including inbound workflows and call routing
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SMS gateway configuration
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CMS integration
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Modular set-up (PCI compliant Call Recording, payment gateways, Omni-channel, performance analytics and sentiment analysis).
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Call recording set-up (PCI compliance, payment gateways)
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UC Modules Set-Up (Voice only, Omni-channel, QM, analytics, sentiment analysis).

Our Partners

 

Fortay has strong partnership with the world’s leading unified communication and contact centre vendors which have been recognised by industry authorities such as TrustRadius and business analysts including Gartner and Forrester Research. We know their platforms, toolsets, features and roadmaps and they use our expertise to provide feedback on how to optimise these incredible and transformational technologies for our clients.
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences

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