Unified Communications
Deliver a consistent and optimised unified experience throughout your entire business across multiple devices and communication channels, including video and mainstream communication apps such as Twitter and WhatsApp to improve collaboration, efficiency and experience for staff and customers.
Contact Centre
Digital-first omni-channel customer service is the future — and it’s already arrived. Today’s contact centres align technology and people to ensure that not only every interaction really matters but correctly captured often with first time resolution from sales to customer service.
Video
Video conferencing boosts engagement, saves time, reduces expenses and drives collaboration across distances and often time zones. Take advantage of video conferencing from leading providers to facilitate the best possible experience and achieve business savings with increased productivity.
Advisory Service
Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements.
Vendor Selection
Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution.
Deployment Service
Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.
Support Service
A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.